Refund Policy At Embroidered Patch
Embroidered Patch is renowned for its unwavering commitment to customer satisfaction and service excellence. Our dedicated customer support team is readily available to address any concerns that may lead to order cancellations or refund requests. Should a genuine need for a refund arise, the following refund policies will come into effect.
Refunds Will Be Applicable Under The Following Circumstances:
- The order was canceled within the stipulated time frame, with the specific percentage refund determined by the order cancellation policy.
- Payment was mistakenly deducted twice.
- The incorrect product was dispatched. However, in such cases, our return and exchange policy may also apply.
- Errors in size, color, or any specifications were overlooked on our part, resulting in a failure to customize the product accordingly.
Refunds Will Not Be Applicable Under The Following Circumstances:
- The buyer changes their mind without providing a genuine reason for claiming a refund.
- The buyer expresses dissatisfaction with the overall quality of the end product.
- The buyer is dissatisfied with the design; however, it is essential to note that design approval is sought from the buyer before forwarding it to the production team.
- The buyer is inactive during the refund process.
- The buyer engages a third party, such as a friend, family member, or lawyer, instead of making a direct claim.
Embroidered Patch reserves the right to reject refund claims from the client’s end in certain situations. We are committed to fair and transparent practices, ensuring a positive experience for our valued customers.